Privacy Policy

Last updated: August 2026

1. Introduction

Quantuum Fire ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

When you enquire about or book our services, we may collect:

  • Name and contact details (email, phone number)
  • Event details (date, location, type of event)
  • Quote and booking discussion details where relevant
  • Communication records between us

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent
  • Referring website
  • Device information

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotes
  • Discuss and manage event details where a booking proceeds
  • Communicate about your event
  • Send written summaries, agreed documents and reminders where relevant
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under UK GDPR, we process your data based on:

  • Contract: To take steps before a booking agreement or fulfil one where later agreed
  • Legitimate interests: To run our business and improve our services
  • Legal obligation: To comply with applicable laws
  • Consent: Where you have given explicit consent for marketing

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Email service providers to handle enquiries and event communication
  • Analytics providers (Google Analytics) to improve our website
  • Legal authorities when required by law

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at info@quantuumfire.com.

7. Data Retention

We retain booking records for 7 years for legal and accounting purposes. Enquiry data is retained for 2 years unless you request deletion.

8. Cookies

The website may use essential browser storage required for normal site operation. If analytics is configured, analytics cookies or similar technologies may also be used to understand website traffic. You can control cookies through your browser settings.

9. Contact Us

For privacy-related questions, contact us at:
Email: info@quantuumfire.com